Last updated: August 2026
This policy applies to paid appointments booked through ONHealth Alliance, Inc. and its ONRx platform. It is the single, authoritative statement of our refund and cancellation rules — the same terms appear in our Terms of Service and on our Pricing page, and at checkout.
All amounts are in Canadian dollars (CAD).
Paid appointments cancelled at least 48 hours before the scheduled start time are eligible for a full refund to the original payment method. Paid appointments cancelled within 48 hours of the scheduled start time, and missed appointments, are non-refundable.
A full refund is provided if ONRx or your provider cancels and cannot reasonably reschedule, if a technical failure on our part prevents the consultation from taking place, or in the case of a duplicate charge or billing error.
Once a consultation has started or has been completed, the fee is generally non-refundable. The fee covers the clinical assessment itself. It does not guarantee a prescription, medical note, referral, diagnosis, or any specific treatment outcome.
OHIP-covered appointments involve no payment from you, and no cancellation fee is charged for them. Please cancel as early as you can so the time can be offered to another patient.
Submit refund requests within 14 days of the transaction to contact@onrx.ca. Approved refunds are returned to the original payment method and may take 5 to 10 business days to appear on your statement.
If you have a question about a charge, please contact us before disputing it with your bank — we can usually resolve it the same business day.
ONHealth Alliance, Inc.
Unit 163, Building 400, 1720 Howard Avenue, Windsor, Ontario N8X 5A6, Canada
contact@onrx.ca
+1 (226) 773-5100
ONRx is a virtual healthcare service owned and operated by ONHealth Alliance, Inc., an Ontario corporation.
