Last updated: April 2026
ONHealth Alliance, Inc. (“ONRx”, “we”, “our”, or “us”) uses cookies and similar technologies on our website (onhealthalliance.com) and web application (my.onrx.ca). This Cookie Policy explains what cookies are, how we use them, your choices regarding cookies, and how this relates to our Privacy Policy.
In compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we obtain your consent before placing non-essential cookies on your device.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website operators. Similar technologies include local storage, session storage, and pixel tags.
These cookies are required for the website and application to function properly. They cannot be disabled. They do not collect personal information used for marketing.
| Cookie / Storage | Provider | Purpose | Duration |
|---|---|---|---|
cookie-consent | ONRx (localStorage) | Stores your cookie consent preference (accepted or declined) | Persistent (until cleared) |
| Session cookies | ONRx / AWS Cognito | Maintain your logged-in session and authentication state | Session / up to 30 days |
| CSRF protection | ONRx | Prevents cross-site request forgery attacks | Session |
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Analytics cookies are only placed after you provide explicit consent through our cookie consent banner.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics (GA4) | Distinguishes unique visitors; generates a random client ID | 2 years |
_ga_* | Google Analytics (GA4) | Maintains session state across pages | 2 years |
_gid | Google Analytics (GA4) | Distinguishes visitors within a 24-hour window | 24 hours |
Google Analytics collects data such as pages visited, session duration, traffic sources, device type, and approximate geographic location (city level). IP addresses are anonymized by Google Analytics 4 by default. We do not merge analytics data with your Personal Health Information. For more information, see Google’s Privacy Policy.
These cookies enable enhanced functionality and personalization, such as remembering your preferences (e.g., language or region). They may be set by us or by third-party providers whose services we use on our pages. If you do not allow these cookies, some services may not function optimally.
You have the following options for managing cookies:
When you first visit our website, a cookie consent banner is displayed. You may choose to:
Most web browsers allow you to control cookies through their settings. You can typically:
In addition to declining cookies through our banner, you can install the Google Analytics Opt-Out Browser Add-on to prevent Google Analytics from collecting data across all websites.
To change your cookie preferences after your initial choice, clear your browser’s local storage and cookies for our website, then revisit the site. The consent banner will reappear, allowing you to make a new selection.
If you decline non-essential cookies:
Your ability to use the patient portal (my.onrx.ca) and its clinical features is not affected by declining analytics cookies.
Some browsers send a “Do Not Track” (DNT) signal. There is currently no universally accepted standard for how websites should respond to DNT signals. We honour our cookie consent mechanism as the primary means of managing your tracking preferences rather than relying on DNT signals.
We may update this Cookie Policy from time to time to reflect changes in technology, our practices, or legal requirements. The latest version will always be posted on this page with the updated “Last updated” date. If we make material changes, we will notify you by displaying a new cookie consent banner.
If you have questions about our use of cookies or this Cookie Policy, please contact our Privacy Officer:
Privacy Officer, ONHealth Alliance, Inc.
Email: privacy@onrx.ca
Phone: +1 (226) 773-5100
