Question 1

How does virtual healthcare work?

Accepted Answer

Virtual healthcare allows you to consult with licensed Canadian doctors through secure video calls. You can discuss your health concerns, receive diagnoses, and get prescriptions when appropriate, all from the comfort of your home.

Question 2

Is my information secure?

Accepted Answer

Yes, we use industry-standard encryption and follow strict PHIPA guidelines to protect your personal health information. All data is stored securely on Canadian servers.

Question 3

What are the benefits of using ONRx?

Accepted Answer

ONRx offers convenient access to healthcare providers, reduced wait times, flexible scheduling, and secure prescription services. You can access care from anywhere in Ontario.

Question 4

What conditions can be treated virtually?

Accepted Answer

Our platform can address many common conditions including cold & flu, allergies, skin conditions, mental health concerns, and chronic disease management. Some conditions may require in-person assessment.

Question 5

How long are typical appointments?

Accepted Answer

Most consultations last approximately 10 minutes, though this can vary based on your specific needs. Complex cases may require longer appointments.

Question 6

What if I need a specialist referral?

Accepted Answer

Primary care providers can refer you to specialists when needed.

Question 7

What if I need a prescription refill?

Accepted Answer

Prescription refills are available for most medications. You can request a prescription refill by scheduling a consultation with an ONRx primary care provider.

Question 8

What if I need a sick note?

Accepted Answer

You can request a sick note by scheduling a consultation with an ONRx general health care provider.

Question 9

What if I am not covered by OHIP or other insurance plans?

Accepted Answer

ONRx accepts all major credit cards and debit cards.

Question 10

What if I need an emergency appointment?

Accepted Answer

ONRx is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Question 11

What devices can I use for virtual consultations?

Accepted Answer

You can access our platform through any device with a camera and internet connection, including smartphones, tablets, and computers.

Question 12

What if I experience technical difficulties during a consultation?

Accepted Answer

Our technical support team is available 9 AM - 9 PM EST to assist with any issues. You can reach them through our help center or by calling our support line.

Frequently Asked Questions

General Questions

Service-Specific Questions

Technical Support

We're Here to Help

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Getting Started

Technical Support

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Frequently Asked Questions

General Questions

How does virtual healthcare work?

Is my information secure?

I have an embarrasing question, can I ask it?

What are the benefits of using ONRx?

Service-Specific Questions

What conditions can be treated virtually?

How long are typical appointments?

What if I need a longer appointment?

What if I need a follow-up appointment?

What if I need a specialist referral?

What if I need a prescription refill?

What if I do not have a primary care provider?

What if I need a sick note?

What if I am not covered by OHIP or other insurance plans?

What if I need an emergency appointment?

Technical Support

What devices can I use for virtual consultations?

What if I experience technical difficulties during a consultation?

We're Here to Help

Need More Help?

Getting Started

Technical Support

Billing & Insurance