Privacy Policy
Last updated: March 2024
Introduction
ONRx ("we", "our", or "us") is committed to protecting your privacy and personal health information in compliance with Ontario's Personal Health Information Protection Act (PHIPA) and other applicable privacy laws.
Information We Collect
Personal Health Information
- Medical history and conditions
- Symptoms and health concerns
- Medications and prescriptions
- Treatment records and healthcare provider notes
- Lab results and diagnostic information
Personal Information
- Name and contact information
- Date of birth and gender
- Health card number
- Payment information
- Emergency contact details
How We Use Your Information
- Provide virtual healthcare services
- Process prescriptions and referrals
- Communicate about your care
- Bill for services provided
- Improve our services
- Comply with legal obligations
Information Sharing
We share your information only with:
- Healthcare providers involved in your care
- Pharmacies filling your prescriptions
- Third-party service providers (with appropriate safeguards)
- Others as required by law or with your consent
Your Privacy Rights
Under PHIPA, you have the right to:
- Access your health records
- Request corrections to your information
- Be informed about how we handle your information
- Withdraw consent for information sharing
- File a complaint about our privacy practices
Security Measures
We implement robust security measures to protect your information:
- End-to-end encryption for data transmission
- Secure data storage in Canadian facilities
- Regular security audits and updates
- Strict access controls and authentication
- Staff training on privacy and security
Contact Us
For privacy-related questions or concerns, contact our Privacy Officer at: privacy@onrx.ca